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WELCOME

MACRMI is a Massachusetts alliance of patient advocacy groups, healthcare facilities and their insurers, and statewide provider organizations committed to transparent communication, sincere apologies and fair compensation in cases of avoidable medical harm. We call this approach Communication, Apology, and Resolution (CARe) and we believe it is the right thing to do. It supports learning and improvement and leads to greater patient safety.

This site is a central resource for information on the CARe approach and the health care institutions implementing it. Here you will find answers to many of your questions regarding medical injury; resources and support for patients, families and clinicians; education and training resources for health care providers; sample guidelines and policies; research and articles; and ways to connect with each other. By sharing what we learn from medical errors and near misses, we are enhancing patient safety together and improving our health care system. Thank you for participating.

icon-news.pngNews & Important Info

Forum Video Link and Slides Posted. Thank you to all who attended our 2020 Virtual Forum - the most highly attended forum to date! We have posted the slides and recording of the day. 

Looking for resources? Check out our newly redesigned Resource Library here. Search by keyword or topic, and download whatever you need for free.

Latest Blog Post. Read about a new article published in the JCJQPS on how to address emotional harm to patients and families after adverse events here.  

New Publication! The third article regarding success factors for CARe programs from our 3-year pilot study has been published in the British Medical Journal of Quality and Safety. Download it here: Ensuring successful implementation of communication-and-resolution programmes

Request a speaker to present the CARe approach to your organization. 

Download the CARe Timeline: Timeline-thumbnail.jpg